Can I change which updates I get?
Updated September 2026
No, and that is deliberate. Which alerts go out is the user's setting, in their own app, not yours, and there is no toggle on any page or pass for a keyholder. What you always keep is that a change to what you are told is itself reported, and nobody can switch that report off. It reaches you on the Wallet pass rather than by email, so the pass is where you would notice it.
One owner, and it is not you
Alert preferences live on the user's own account and are written only by their app, through a call that requires them to be signed in as themselves. There is no equivalent call for a keyholder, no field on a link or a pass that carries a preference, and nothing on your status page that could set one. The absence is structural rather than a feature nobody built a screen for.
The reason is that a keyholder who could mute their own alerts would be able to hold a key and quietly stop hearing about it. The role exists so that somebody is told; the design keeps the ability to be told out of the hands of the person who might prefer not to be.
Two categories are optional and the user can turn them off: milestones and busy stretches of blocked attempts. Two are locked on for everybody: an early exit request and the integrity events, which are protection going off, a phone that stopped confirming its blocks, and a lapsed subscription. Those cannot be disabled by anyone, including the user.
Muting is witnessed, not silent
When the user turns a category off, the change is reported to you. That report cannot be suppressed: the preference write and the notice go out together, and turning the notice off is not something any setting reaches.
It arrives on the Wallet pass rather than by email, and it is one of the quieter events that ride the pass alone. The Alerts row on the back of your card carries the current state in words, naming the muted category. With nothing muted it reads All alerts on. When the state changes, the row's value changes and a short line banners your lock screen, so a mute is announced rather than discovered later.
The same fact is on your status page, so a keyholder with no Wallet pass still learns which category was turned off. Neither surface offers a control beside it.
Where to look, and what to do
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Read the Alerts row on the back of your pass
It is the standing answer to what you are currently being told. All alerts on means nothing is muted. Anything else names the category by name.
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Or open your status page
The page reads the same server the pass does, at the moment you open it, and lists your alert categories further down the same page, under the pass. It needs no app and no iPhone.
The status page
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If it is too much, say so to them
The only route to fewer alerts runs through the person you hold for, in their own app. There is nothing to unsubscribe from on our side, and no link in a letter that would do it.
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If it is still too much, step away
Handing the key back is a supported act and is better than holding it and not reading the mail. Their protection continues, and their early exit wait becomes fourteen days from that moment.
How much mail there actually is
The email floor is narrow on purpose. In a term where nothing goes wrong, the letters a keyholder receives are the one that carried their pass at accept, a milestone day at 7, 30 and 90 days, and one closing letter if the account is ever ended. Everything else is an exception rather than a routine.
The locked alerts fire only when something is actually wrong: a request to leave early, protection off, a phone that has stopped confirming, or a subscription that ran out. A quiet inbox is the ordinary state of holding a key.
What this does not do
None of this gives you a way to receive more than the standard set either. There is no digest, no weekly summary and no way to subscribe to the quieter pass only events by email; a keyholder without a Wallet pass simply does not get those, and that is a recorded scope decision rather than a fault.
Muting also never widens what you can see. The eleven facts a keyholder is shown are fixed, and turning a category off removes an announcement rather than changing the list.
Still stuck? Email support@foldem.app and we answer within two working days.