Help
If you need someone now
Troubleshooting
Something is still getting through, or something looks stuck.
- Why is something still getting through?Fold'em is three layers, and each one has an edge.
- Screen Time permission is stuck or revokedFold'em blocks apps through Screen Time, so when that permission goes off the app shield stops holding and the apps you sealed open again.
- A betting site still loadsOpen the Shield tab and read the web tile's one word first, because that word decides which of these scenarios you are in.
- A gambling app still opensThe app shield seals exactly the apps you picked and nothing else, so an app that opens is almost always one that was never on the list.
- The pass will not updateThe pass in Wallet is a copy, and Fold'em cannot reach into it: when something changes, the server asks Wallet to come and fetch a fresh pass, and Wallet does the fetching.
- An email did not arriveEvery letter Fold'em sends comes from hello@foldem.app, so that is the address to search for and the one to let through.
- My widgets are blankA Fold'em widget reads one small file the app writes into the space the two of them share, and it works out nothing for itself.
- Notifications are quietQuiet is the default, not a fault.
- iOS asks about a DNS settingThat is the web shield, and iOS is right to ask: adding a DNS setting is something an app has to be given permission for, once.
- Reinstalling Fold'emReinstalling does not end anything.
Free, all hours, and not run by us.
National Problem Gambling Helpline (US) 1 800 522 4700, call or text.
Hjelpelinjen (Norway) 800 800 40, hjelpelinjen.no.
National Gambling Helpline (UK) 0808 8020 133, gamcare.org.uk.
Gam-Anon is a community for people supporting someone who gambles.
Still stuck? Email support@foldem.app and we answer within two working days.