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Troubleshooting

Something is still getting through, or something looks stuck.

Questions

Why is something still getting through?

Every layer of Fold’em has an edge. Find the scenario that matches what you saw. Some are the block working as designed at its edge; some are a setting to change, and the scenario says exactly which.

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Screen Time permission is stuck or revoked

Fold’em blocks apps through Screen Time, so when that permission goes off the app shield stops holding and the apps you blocked open again.

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A betting site still loads

A gambling app still opens

The app shield blocks exactly the apps you picked and nothing else, so an app that opens is one that was never on the list, or the shield is not holding, and the Gambling apps layer says which.

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An email did not arrive

Every letter Fold’em sends comes from hello@foldem.app, so that is the address to search for and the one to let through.

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My widgets are blank

A Fold’em widget reads one small file the app writes into the space the two of them share, and it works out nothing for itself.

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Notifications are quiet

iOS asks about a DNS setting

That is site blocking, and iOS is right to ask: adding a DNS setting is something an app has to be given permission for, once.

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Reinstalling Fold’em

If you need someone now

Still stuck? Email support@foldem.app and we answer within two working days.