Skip to content
Fold’em Try for free
  1. Help
  2. For supporters

For supporters

Everything about holding a key: accepting, every status you see for them, the decision to end protection, and what follows a yes.

Questions

What am I agreeing to as a keyholder?

One thing above all: if the person you hold for asks to end protection, the request reaches you and you answer it.

Read the full answer

How do I accept the key?

What can I see about them?

One list per person, and it is the whole of it: eleven things, five of them for the person holding the key.

Read the full answer

What does each status on their card mean?

Their row on People carries one of five words about their protection: Protection on, Not confirmed yet, Protection at risk, Protection off and Protection ended.

Read the full answer

They asked to end protection. What can I do?

What happens if I do nothing?

I have been asked to take over as keyholder

A handover can no longer be started in Fold’em 3.0, so this only happens when someone began one in an earlier version, and it runs to its end.

Read the full answer

Can I step away?

Yes, in the app, at any time, and it is better than holding a key and not answering.

Read the full answer

Am I responsible if they gamble anyway?

I lost the invite link, or I am signed out

It depends on whether you had accepted. Before that, the invite is a link, a code or a QR they shared, and none of them is precious: ask them to share it again. After you accept, nothing is issued to you that could be lost. Your access is your Fold’em account, so a wiped or replaced phone costs you a sign in and nothing else.

Read the full answer

I did not get the invite

Why does my card look out of date?

Their row is not a copy that has to be refreshed. People keeps what the server holds for you about them up to date while your phone is online, and when it is older than six hours, or you are offline, a line under their row says Up to date as of and the time. Offline, People also says so at the top. What can lag is their phone, not your row: a status word is only as current as the last report their phone sent.

Read the full answer

Can I change which updates I get?

I am a supporter without the key. What is different?

You hold no key, so no request to end protection reaches you and there is nothing for you to approve or refuse.

Read the full answer

What happens after I say yes in person?

Still stuck? Email support@foldem.app and we answer within two working days.