Help
For keyholders and witnesses
Everything about holding a key: accepting, the pass, every status, the exit decision, and what follows an approval.
- What am I agreeing to as a keyholder?Almost always one thing: if the person you hold for asks to end their term early, the request reaches you and you answer it.
- How do I accept, and why the six digit code?Open the link they sent you, read the three rows, and tap Yes, I will hold it.
- What can I see about them?Eleven things, and the list below is all of them.
- What is the Wallet pass, and do I need it?It is the main thing you hold: a card in Apple Wallet that updates itself, banners your lock screen when something turns, and carries the code an approval is scanned from.
- What does each status on the pass mean?The card carries one word in its Status slot, from a vocabulary of sixteen.
- They asked to leave early. What can I do?You can keep the lock, from anywhere, in one tap, and that is the whole remote decision.
- What happens if I do nothing?After seven days with no answer from you, the request approves itself.
- I have been asked to take over as keyholderSomeone wants to hand you their key, and you have 24 hours to accept or decline.
- Can I step away?Yes, from your status page, at any time, and it is better than holding a key and not answering.
- I lost my link or my passAsk the person you hold for to resend your access from inside their Fold'em app.
- I did not get an emailEvery Fold'em email comes from hello@foldem.app, so check spam and trash first, and on Gmail the Promotions tab.
- Why does my card look out of date?The pass updates itself, but that update travels as a push notification, and push is best effort.
- What is the moon on my card?It marks how far into their milestones they have come.
- Can I change which updates I get?No, and that is deliberate.
- I am a witness. What is different?You hold no key, and no exit request will ever reach you.
- What happens after an exit is approved in person?Nothing unlocks that day.
Still stuck? Email support@foldem.app and we answer within two working days.