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Troubleshooting

Screen Time permission is stuck or revoked

Updated September 2026

Fold'em blocks apps through Screen Time, so when that permission goes off the app shield stops holding and the apps you sealed open again. Nothing about this is quiet: the Shield tab reads Down, Home asks you to fix it, your keyholder's card turns to Protection off, and the days you have earned stop counting until the permission is back. Your term does not end and the days already earned are not lost. Granting it again puts the shield straight back.

Why the apps open when Screen Time goes off

The app shield is not a Fold'em invention. It is Apple's own Screen Time, driven through Family Controls, and the list of apps you sealed lives in a Screen Time store that only holds while you have granted Fold'em that permission. Turn the permission off in iOS Settings and iOS empties the authority the shield was standing on, so the sealed apps open on the next tap.

The app reads that permission on the phone itself, with no round trip to a server, which is why the fault appears the moment you come back to Fold'em rather than at some later sync. The web shield is a different layer and is untouched by this: it is a DNS setting iOS holds separately, so betting sites can still be blocked while the apps are open.

What the app says while it is off

Three surfaces change and they agree with each other. The Shield tab's apps tile drops its count and reads Down over Screen Time not approved, because a number there would claim protection the phone does not have. Home's safe reads Needs attention and raises a card that names the one thing to put back. Your keyholder's Wallet pass turns to Protection off, and that turn comes from the phone's own report: the heartbeat carries the authorization status, and the server treats a phone that is not authorized as revoked before it looks at anything else, so nothing lower down can talk it out of the alarm.

What happens to your days

Earned progress pauses. The day count, the money kept and the milestones freeze where they were and start again from there when the permission comes back. Nothing is credited for the gap, and nothing already earned is taken away. The countdown to your term's end is the exception and keeps running on the real clock, because that deadline is fixed on the server and is not a thing the phone earns.

What happens when Screen Time is switched off In Settings, the Screen Time permission is switched off. Fold'em pauses honestly: the app shield cannot apply without it, the state the server writes is Revoked, the day count freezes where it was, and your keyholder's card turns to Protection off. Granting Screen Time again resumes it: the shield is back and the count carries on. The web shield and the deletion lock never paused. SCREEN TIME SWITCHED OFF Screen Time offin Settings REVOKED the state the server writes Day 12 the count freezes here Protection off is what Maria's card reads Grant it again The shield is back and the count carries on. The web shield and the deletion lock never paused.
Switch Screen Time off and Fold'em pauses honestly: the state is Revoked, the day count freezes, and your keyholder's card reads Protection off. Grant it again and the shield and the count resume.

Putting the permission back

  1. Check the Shield tab first

    Open Shield. If the apps tile reads Down over Screen Time not approved, the permission is the fault and nothing else needs changing. If it reads a number over Apps blocked, the shield is holding and the thing that got through belongs in another scenario.

    The Shield tab with the apps tile reading Down over Screen Time not approved, its count gone, beside a web tile still reading On over Sites never load, which a Screen Time revoke does not touch.

    The apps tile, down

  2. Open the card on Home

    Home carries the same fault as a card under the safe, with the count of things to put back. Tapping it opens Restore protection, which lists only what is actually missing on this phone and nothing else.

    Home with the safe reading Needs attention and a card headed Needs you, one of two, asking you to pick your apps.

    Home, needs attention

  3. Walk the one step

    Restore protection is a short walk, one screen per missing thing, with Continue at the foot. It closes itself as each thing lands, so a permission you grant in iOS Settings while it is open collapses that step without you finding your way back to a button.

    The Restore protection sheet listing one thing to put back, with Continue at the foot.

    Restore protection

  4. Allow, and answer Apple's own sheet

    The Allow button is the system request itself, so the words in the sheet that follows are Apple's. If iOS has already been told no once it will not ask again from here, and the screen says so and offers Settings instead. Fold'em cannot grant this for you, and no support request can either.

    The Allow Screen Time step with the line iOS will ask you to confirm.

    Allow Screen Time

If iOS will not ask you at all

Two answers from iOS look the same from the outside and are not. If you already answered Don't Allow, iOS refuses to present the dialog again and the only route left is Settings, which the step says as soon as it is true. If this iPhone has no device passcode at all, iOS will not hand Screen Time to any app: set a passcode in Settings first, then come back and grant it. Fold'em is told which refusal it got and says so; it is never told anything else about why, and it never asks for a Screen Time passcode itself.

What this does not do

Granting the permission again does not give you back the days that passed while it was off, and it does not remove the record that protection was off: your keyholder was told when it happened and that stands. It does not end your term, cancel an exit request, or change a wait that is already counting. It does not touch the web shield, the deletion lock or the Games category, each of which iOS holds separately. And nothing here is a way out: turning Screen Time off unblocks the apps on this phone and tells the one person you asked to hold you to it, which is the whole of what it does.

Still stuck? Email support@foldem.app and we answer within two working days.