Where can I talk to someone?

Which organisation you are shown, and how it is chosen

The directory ships inside the app: 24 countries and an international fallback, 41 organisations in all. Fold’em reads your phone's region setting once per launch and matches it against that list. There is no permission prompt, no location, no network call and no country picker, and a region you change today applies at the next launch rather than swapping the organisation named on a screen while you are looking at it.

A country can list more than one organisation, so one is chosen as the one to talk to, in a fixed order: a helpline first, then a support network, then a self exclusion register. If your region is not in the list at all you get the international fallback, which is a website rather than a phone line, and the app says so instead of showing a number that would not connect.

The sheet itself is one component with the same shape everywhere it opens: the organisation's name, its own description of what it does, Call on the number when there is one, and Visit on its site. Where the resolved organisation has no phone number the Call row does not exist at all, and the site takes the primary place. There is no text or SMS action on the sheet, in any country, because the directory records one phone number per organisation and no promise that it accepts messages.

Where to find it

What this does not do

Fold’em does not call for you, does not pass your number to anyone, and does not tell an organisation that you opened its sheet. It is not a treatment service and holds no clinical relationship with any of the 41 organisations it lists; each one is independent and free to reach. The directory is fixed in the app you have installed, so a number that changes is corrected in a release and not from a server. And a helpline is a different thing from a block: talking to somebody does not extend, shorten or end your protection.